Our policies are designed to ensure that all our guests experience a peaceful and relaxing visit with us.
Gratuity is not included in the cost of your service but is always appreciated if you feel we met each and every one of your needs. Industry standard is 15-20%. We tell you this to be informative: the amount you leave, if any, is completely at your own discretion.
We recommend that you arrive 15-20 minutes prior to your scheduled service. This will allow you to fill out necessary paperwork and review your previous chart. If circumstances cause you to arrive late to your appointment, your service will still end at the scheduled time so as not to delay our next guest.
We understand that occasionally you may have to cancel an appointment with us. As a courtesy to our other guests and staff, it is company policy for all clients to give 24 hours notification of a cancellation. Failure to do so will result in a $25 fee per hour for any spa services, and a $75 fee for physician appointments.
The spa environment is meant to separate you and the other guests from the outside world. We respectfully request that mobile phones be turned off when you enter the spa to help us maintain a tranquil and harmonious atmosphere. We also ask you do everything possible to leave children at home. If this is not an option, please understand that we expect you to keep your children quiet and calm. By following this etiquette we can ensure safety and relaxation to all our guests at the spa.